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31

Mar

Response From Gap….I Guess I Still Will Want My Organic Jeans

I’ll give Gap this…they are fast in shutting down a gal’s dream. This came within hours of my sending it off to the big 3 on Friday. I think I will send a follow up letter pointing out that Levi, thanks for the tip arduous, has already managed to create a line of affordable eco-jeans. Are they going to let Levi be the leader? I have to think of some good smack to throw in there. Get a good fight going. Well…here is the actual e-mail sent:

Dear Ms. [Needle],

Thank you for your e-mail and for your suggestion regarding an organic
Gap and GapKids line. At this time, we do not have information
regarding whether these will be an option in the future. We apologize
for any disappointment this may have caused.

We appreciate the time you have taken to contact us and share your
thoughts with us. We will pass your message along to our merchandising
team, as customer feedback is the most important consideration when
planning what future products we will offer.

If we may be of further assistance, please contact us via e-mail at
custserv@gap.com or by calling 1-800-GAP-STYLE. Our Customer Service
Consultants are available 24 hours a day for your convenience.

Sincerely,

Jessica
Customer Service Consultant

This one came from Banana on Sunday:

Dear Ms. [Needle],

Thank you for your e-mail and the suggestion to see us expand our
offerings using organic cotton. Customer feedback is important, not
only to us here at bananarepublic.com but to everyone at Banana
Republic. Again, thanks for taking the time to share your thoughts with
us. Please be assured that we have forwarded your comments to our
Merchandise Team for review.

If we may be of further assistance, please contact us via e-mail at
custserv@bananarepublic.com or by calling 1-888-BR-STYLE. Our Customer
Service Consultants are available 24 hours a day for your convenience.

Sincerely,

Ed
Customer Service Consultant

This is clearly a crying out for more hounding. I have a sneaky suspicion this is their pat response to anything suggested…organic jeans…pants made of cheese. It will take a few more letters for them to take it seriously. If any of you are good at the smack talk…start jotting down some ideas. Get inspiration from some organic moonshine if it helps. Whatever gets me my jeans people! Although…. cheese pants may have their day.

5 Responses to “Response From Gap….I Guess I Still Will Want My Organic Jeans”

  1. Added by Erin on March 31st, 2008 at 6:11 am

    mmmmmmmm….. cheese pants

  2. Added by arduous on March 31st, 2008 at 12:21 pm

    This is the email I got:

    Thank you for your e-mail regarding organic merchandises. We appreciatethe time you have taken to contact us and share your thoughts with us. We will pass your message along to our merchandising team, as customer feedback is the most important consideration when planning what our future products will look like. If we may be of further assistance, please contact us via e-mail at custserv@gap.com or by calling 1-800-GAP-STYLE. Our Customer Service Consultants are available 24 hours a day for your convenience. Sincerely, ChindaCustomer Service Consultant

  3. Added by organicneedle on March 31st, 2008 at 1:26 pm

    Thanks arduous, for playing along.
    Well…at least it is not an automated response. I still think we need to step up the smack talk.

  4. Added by CindyW on March 31st, 2008 at 3:38 pm

    Hehe, got similar reply from them. I am sure their customer service team is wondering why all of a sudden they get all these people writing in and requesting for organic jeans. Something in the water?

  5. Added by organicneedle on March 31st, 2008 at 3:51 pm

    Thanks Cindy. We either need to recruit 500 more people to pester them…or turn the crazy dial up a few notches. I really do think it could happen with enough consumer pressure. If Levi can find a way to make it affordable than the Gap certainly can. Plus…they are so trying to create this image of responsible corporation with their whole RED line, how can they miss the organic boat?

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